Aditya Birla Group’s Visionary Leadership: Transforming Hiring Practices with ‘One ABG Group’ referral program

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The Aditya Birla Group (ABG), a global industrial powerhouse, stands as a testament to India’s prowess in the industrial domain. Stationed in Mumbai, Maharashtra, this Indian multinational conglomerate isn’t just confined to its homeland but has unfurled its banner across 36 nations. With an impressive revenue portfolio of $60 billion as of 2022, the company’s international approach is underscored by the fact that over half of this revenue is sourced from global operations.

However, it’s not just the revenues or industries that make ABG stand out. As a member of the esteemed Fortune 500 league, its impact resonates daily in the lives of millions. This vast conglomerate is steered by an extraordinary workforce of over 140,000 employees, hailing from an impressive 100 nationalities and operating in 36 countries. Notable flag bearers like UltraTech Cement, Hindalco, and Aditya Birla Fashion and Retail underscore the group’s leadership in multiple sectors.

TL;DR Leveraging the power of employee advocacy to hire for entire ABG group

ABG’s unique employee value proposition, ‘A World of Opportunities,’ is its biggest advantage. They break industry norms by offering roles across industries for its employees and any aspiring candidate. While typical organizations would rely on individual company led referral programs, the ABG team took on a bold bet – ‘Can ABG build a referral program where employees from any business can refer their friends for opportunities across the entire group?

Their TA team embarked on an audacious strategy – “One Aditya Birla Group ”. Leveraged the power of employee advocacy across individual companies to hire for each other through a group referral program. Demonstrated the power of collaboration and collective intelligence. Achieved remarkable results, outstanding referral outcomes, and employer branding. The ability of the group companies to work with central teams to benefit one and all is a story for all conglomerates to learn from. 

Aditya Birla Group Drives 43 million brand impressions and 5x more joiners through social employee referrals
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Read further to know the story of Aditya Birla Group’s exceptional vision, dedication, and willingness to push the boundaries of traditional hiring practices. A bold idea leading to an extraordinary transformation. A transformation inspiring others to explore new possibilities in hiring. A transformation that got them Gold for excellence in talent acquisition from the prestigious Brandon Hall Group
 

The Multifaceted Challenges Faced by Aditya Birla Group’s Hiring Teams

In the dynamic landscape of global business, talent acquisition is not merely about filling vacancies. For conglomerates like the Aditya Birla Group, it’s an intricate play that requires navigating through diverse industries, varied geographies, and shifting workforce demographics. 

As they sought the best minds to propel their ventures, a series of inherent challenges presented themselves – each demanding a unique, thoughtful approach. 

  1. Diverse Sectoral Presence:

The Aditya Birla Group’s expansive portfolio spans a plethora of industries from metals and textiles to financial services and entertainment. This diversity, while being a strength, also meant that they had to attract talent with a vast array of expertise. Hiring for such a broad spectrum of roles required a nuanced understanding of each sector, which made the recruitment process complex and sometimes disjointed.

  1. Global Footprint: 

Operating in 36 countries and catering to 100 nationalities is no small feat. The sheer geographical spread posed logistical challenges. Hiring strategies effective in one region might not resonate in another due to cultural, economic, or educational differences. This demanded an adaptable and localized recruitment strategy.

  1. Consistent Employer Branding: 

Despite being an umbrella organization with multiple subsidiaries, it was essential for Aditya Birla Group to ensure that the core values and brand message remained consistent across all hiring channels and regions. Striking a balance between company-specific branding and the overarching group identity was a tightrope walk.

  1. Volume vs. Quality: 

Being a global conglomerate, the volume of applications they received was enormous. Sifting through these to find the right fit in terms of skills, experience, and cultural alignment was time-consuming and resource-intensive. The challenge was to streamline this process without compromising on the quality of hires.

  1. Competitive Landscape: 

The talent market, especially for niche skills and leadership roles, is fiercely competitive. Aditya Birla Group was often vying for the same talent pool as other global giants. Standing out in such a scenario and positioning themselves as the employer of choice was an uphill task.

  1. Navigating the New Workforce Demographics: 

India’s demographic dividend brings forth a unique challenge. The burgeoning young workforce, characterized by its tech-savviness and high educational credentials, is a double-edged sword. On one hand, they represent a dynamic and innovative talent pool; on the other, their career aspirations and expectations differ significantly from the preceding generations.

Today’s young professionals prioritize not just the paycheck but also factors like work-life balance, flexibility, and continuous learning opportunities. The conventional 9-to-5 grind and hierarchical organizational structures don’t appeal as much to them. Instead, they’re in pursuit of roles that offer autonomy, a sense of purpose, and avenues for rapid career growth.

For a conglomerate like Aditya Birla Group, which has deep roots and traditional business verticals, adapting to these changing expectations posed a significant challenge. Recognizing and addressing the aspirations of this new workforce demographic meant revisiting their employee value proposition, redefining roles, and introducing progressive workplace policies. Moreover, the need for fostering an organizational culture that resonates with these young minds became paramount. Ensuring that the workplace environment, growth opportunities, and even the technology infrastructure align with the inclinations of this demographic was essential to not just attract but also retain them.

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Refining Talent Acquisition: RippleHire and ABG’s Collaborative Success

Partnering with RippleHire, the market leader in referral software, ABG launched the referral brand “T-Connect.” This platform united the whole organization under one referral umbrella, allowing employees to recommend talent for roles across the entire group. The employee dashboard was enriched with features like friend status updates, participation in contests, rewards, and gamified elements such as badges and leaderboards.

Boosting Participation with Contests: 

The referral team collaborated with RippleHire to craft contests that ignited employee enthusiasm. These contests, inspired by events like the Olympics, spurred participation and magnified ABG’s brand visibility on social platforms. Celebrating Friendship Day, they used it as an avenue to encourage referrals among friends.

Diversity Hiring: 

To enhance diversity, ABG educated its workforce about the gender diversity bonus, resulting in an uptick in female referrals.

Festival-Inspired Events: 

ABG created campaigns around festivals like Diwali, offering additional rewards to keep the referral excitement alive during festive times.

FIFA Referral Drive: 

Aligning with the FIFA World Cup, ABG introduced a competition within the referral program, turning each successful referral into a ‘goal’. Weekly leaderboards showcased top-performing teams and referrers, creating a competitive yet fun environment.

Rewarding Efficiency with ‘Recruiter of the Month’: 

Recognizing a need to speed up candidate processing, ABG initiated a challenge for its recruiters. The recruiter with the most referral hires within a month received an Amazon gift card, pushing for a surge in processed candidates.

Power of Intrinsic Motivators: 

Beyond monetary rewards, ABG emphasized the innate human desire to help friends. Periodic emails spotlighting top referrers fostered a culture of recognition, with standout employees receiving appreciation and a platform to share their referral experiences.

Transparency and Updates: 

ABG placed a high value on transparency. Employees were kept in the loop regarding their referrals’ status, including if positions were closed. This transparency was enhanced by integrating with the ATS.

Engaging Employees Throughout Hiring: 

ABG recognized the comfort a candidate derived from their referrer. Hence, the platform enabled direct interactions between employees and their referrals, ensuring that ABG’s workforce became instrumental brand ambassadors, leading to seamless hiring experiences.

Streamlining Talent Acquisition: The Integration of SSO with RippleHire

Aditya Birla Group (ABG) understands that in today’s digital age, user experience can significantly impact employee engagement and efficiency. With the integration of Single Sign-On (SSO) with RippleHire, ABG sought to elevate this experience, and the results were multifold.

  • Unified Access: Through the amalgamation of SSO with RippleHire, employees now benefit from a singular access point for both ABG’s internal systems and the RippleHire platform. This not only minimizes the inconvenience of managing multiple passwords but also speeds up the navigation process, optimizing time and productivity.
  • Poornata Portal Synchronization: Taking integration a step further, ABG integrated a direct link within their Poornata portal, guiding employees straight to RippleHire. This eliminated the need for secondary logins, providing employees with a straightforward route to referral opportunities. Such a streamlined approach not only simplifies the user journey but also amplifies participation in the referral program.
  • Harnessing Advanced Analytics: The strategic partnership with RippleHire wasn’t just about ease; it was about insights. By tapping into RippleHire’s robust analytics and reporting suite, ABG could delve deep into the metrics of its referral program. This data-driven approach provided them with invaluable insights, empowering them to refine and bolster their referral strategies further.

ABG’s Blueprint for the Future: Revolutionizing Hiring with Referrals and Embracing Diversity

In the world of transformative hiring, the mere recognition of the talent landscape isn’t enough. It necessitates an astute strategy to entice, engage, and secure the cream of the crop. The Aditya Birla Group (ABG) not only acknowledged this but took it a step further. By amplifying their overarching “One Aditya Birla Group” employer brand, they strategically positioned each subsidiary company for recruitment success, accentuating their commitment to a unified, quality-focused approach.

A key cornerstone of this approach was the enhancement of their employee referral system. A commitment to optimizing referrals was seen as a golden ticket to tapping into a rich vein of qualified and culturally-aligned talent. To maximize the effectiveness of this program, ABG distilled several pivotal insights that they will be taking with them into the future: 

  • Engagement through Transparency: Informing employees about the progression of their referred candidates isn’t just a courtesy; it’s a catalyst. By ensuring employees are consistently updated about their referrals, joining ratios witnessed marked improvement.
  • Harnessing the Social Quotient: The modern workforce thrives on social connectivity. By weaving this social fabric into their referral program, ABG inspired employees to proactively champion company roles within their networks, thereby widening the talent funnel.
  • Cohesive Messaging: Consistency is the key to retention. Disseminating uniform, engaging messages across varied channels fosters habituation, making referrals second nature for employees.
  • Championing Diversity & Inclusion: Beyond mere representation, ABG’s focus on a holistic, 360-degree approach to diversity has yielded tangible results. With a notable surge in women hires, the company today boasts of a workforce enriched by nearly 25,000 women.

Final Thoughts

Having teamed up with RippleHire, ABG successfully revamped its employee referral program. 

Recognizing referrals as an efficient and cost-effective means to secure top-notch talent, this initiative harnessed the vast influence of ABG’s 140,000-strong workforce and its extensive social networks. 

Through RippleHire’s user-friendly platform, ABG employees actively participated in referral contests, spread job vacancies across WhatsApp and social media, and kept a vigilant eye on their referral progress. Unique campaigns and rewards, tailored for niche roles, further incentivized their involvement. 

This collaboration not only bolstered ABG’s employer brand but, by positioning its employees as brand champions, also amplified its brand reach exponentially

What’s your number one problem statement in hiring today?