Terms of Use

These Terms of Service, along with our Privacy Policy, Data Processing Addendum (DPA), and Service Level Agreements (collectively, the "Agreement"), constitute a legally binding agreement between Trampoline Tech Private Limited ("RippleHire," "we," "us") and you, the Enterprise Customer, Member, or User ("You," "Customer").

By accessing or using the RippleHire platform, integrations (RHConnect), AI tools, or Website, you agree to comply fully with these Terms.

1. Definitions

  • 1. "Platform" refers to RippleHire’s cloud-based High-Performance ATS, Candidate Management systems, AI Interview Agents, and all proprietary dashboards.

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  • 2. "Customer Data" refers to all data (including Candidate PII) uploaded, synced, or processed through the Platform by the Customer.

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  • 3. "Integrations" refers to APIs, webhooks, or no-code connectors utilized to sync data with HRMS, SSO, or third-party assessment tools.

2. Eligibility

1) By using the Trampoline Tech Private Limited Services, User represents and warrants the following:

2) The User has right, authority, and capacity to enter into these Terms of Use

3) All registration information submitted is truthful and accurate

4) User is neither a competitor of the Trampoline Tech Private Limited nor using the Services for reasons that are in competition with the Trampoline Tech Private Limited

5) User will maintain the accuracy of such information

6) User is 18 years or older

3. License and Usage Rights

Subject to the terms of your Enterprise Master Services Agreement (MSA), RippleHire grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for internal talent acquisition purposes.

  • Restrictions: You shall not reverse-engineer, decompile, or attempt to derive the source code of the Platform or its AI models. You may not resell, sub-license, or use the Services to build a competitive product.

4. Customer Responsibilities and Compliance

  • 1. Lawful Basis & Consent: As the Data Controller, the Customer represents and warrants that it has obtained all legally required consents, notices, and lawful bases (under GDPR, DPDP Act, CCPA, etc.) to collect and share Candidate Data with RippleHire.

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  • 2. Acceptable Use: You agree not to use the Platform to process highly sensitive, prohibited data (e.g., protected health information under HIPAA) unless expressly supported by a specific addendum.

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  • 3. System Integrity: You agree not to introduce malicious code, bypass security controls, or execute unapproved penetration testing on the Platform.

5. Enterprise Integrations and Third-Party Services (RHConnect)

RippleHire connects with varied third-party HR technologies (e.g., Workday, SuccessFactors, Darwinbox, LinkedIn, WhatsApp). RippleHire makes no warranties regarding the uptime or data practices of these third-party platforms. Using such integrations requires your authorization to allow RippleHire to transmit data back and forth as functionally required.

6. Intellectual Property

All intellectual property rights in the Platform, including the underlying software, algorithms, predictive talent models, workflows, and "Content" (text, graphics, logos), remain the exclusive property of Trampoline Tech Private Limited. Customer Data remains the exclusive property of the Customer.

7. Uptime, Maintenance, and SLAs

RippleHire is built for Enterprise scale and reliability. Specific service availability guarantees (Uptime SLAs), issue resolution timelines, and support tiers are governed by the Customer’s specific enterprise contract/MSA. Routine maintenance will be communicated to system administrators in advance to minimize business disruption.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall RippleHire be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data. RippleHire's total cumulative liability arising out of or related to this Agreement shall not exceed the total fees paid by the Customer to RippleHire during the twelve (12) months preceding the event giving rise to the claim.

9. Indemnification

The Customer agrees to indemnify, defend, and hold harmless RippleHire against any third-party claims, damages, or regulatory fines arising directly from the Customer’s failure to obtain lawful consent for Candidate Data processing or from a breach of these Terms of Use.

10. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

11. Modifications to the Terms

We reserve the right to modify these Terms to reflect updates in global legal frameworks or technological advancements. We will notify Enterprise administrators of material changes prior to them taking effect. Continued use of the Service following such notice constitutes acceptance of the updated Terms.