Customer Story - IT Services

How Mphasis saved $1 million and went 100% digital on hiring.

One of India's top ten IT services providers replaced a broken, on-premise ATS with RippleHire - fixing governance failures, controlling vendor profile inflow, and rebuilding the referral program from the ground up. An 8+ year partnership that keeps delivering.

1 hire every 4 mins $1M saved through digital hiring
50+ countries 55% reduction in cost per hire
1 million+ users 300% growth in referral contribution
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Global enterprises that hire heavily all year round choose RippleHire.

Save governance credibility, hiring quality, and recruiter productivity from a broken ATS, uncontrolled vendor inflow, and a referral program employees had stopped trusting.

Group
solve
Compliance management

Explore what RippleHire delivered across Mphasis's hiring operation.

Governance and vendor management

RippleHire implemented unique resume duplication logic tailored to different geographies and contract versus full-time roles. The Agency Portal gave external partners real-time candidate status visibility while letting recruiters throttle submission limits. Quality replaced volume. Escalations dropped. Leadership had the governance controls they needed built into the system - not managed through email.

Gamified employee referrals

The referral program was rebuilt as a feature-rich, gamified platform allowing employees to refer through social media and WhatsApp, track status in real time, and see outcomes clearly. The team ran it like an internal marketing campaign. Referral contribution grew by 300%. The channel went from a black box that frustrated employees to one they actively used.

Fully digital offer management

The offer module digitized the entire approval process - serial and parallel approvals based on salary deviation, automatic template selection, multi-language support, visual offer letters, digital signatures, and candidate feedback collection. Candidates received premium offer experiences. Every offer action was logged, audit-ready, and accessible without a paper document.

Leadership analytics and GDPR compliance

RippleHire's insight dashboards gave Mphasis leadership access to hiring data - ageing, source mix, fulfilment - with multiple drill-down levels, all smartphone friendly. The platform supported GDPR compliance from day one of the May 2018 transition. ISO 27001 certification ensured Mphasis's infosec and privacy guidelines were met out of the box.

Learn how leading IT services organizations improved hiring with RippleHire.

Google
LTM: AI-powered talent governance across four hiring stages
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Credit Suisse
UST: 100% digital recruitment across 30+ countries
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High-Growth Startups
Mphasis: Saving $1M with 100% digital hiring
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Get an ATS that understands Mphasis's complexity.

Unique resume duplication logic

RippleHire implemented duplication logic tailored to Mphasis's different geographies and contract versus full-time hiring needs. The same profile could not be submitted by two different vendors or employees for the same role. Source credit accuracy was restored. Escalations in leadership calls stopped. Governance was built into the system, not managed manually.

Drive adoption and accountability with gamified user journeys
Drive adoption and accountability with gamified user journeys
Agency Portal with submission throttling

The Agency Portal gave external hiring partners real-time visibility into candidate status while letting Mphasis's recruiters set submission limits per role. Instead of 50 quickly sourced and inadequately screened profiles, recruiters received 5 quality candidates for key roles. Vendor relationships improved. Recruiter time on screening dropped significantly.

Gamified referral platform

Mphasis's referral program was redesigned with a feature-rich, gamified interface β€” enabling employees to refer through social media and WhatsApp, track referral status in real time, and see outcomes clearly. The team ran the program like an internal marketing activity. Referral contribution to the source mix grew by 300%.

Improve joining ratios and early productivity
Scale hiring on-demand with specialized AI agents
Fully integrated digital offer module

The offer module covered every section of the offer lifecycle β€” approval matrix, serial and parallel approvals based on salary deviation, automatic template selection, multi-language support, visual offer letters, digital signatures, rollout, acceptance and decline tracking, and candidate feedback. 4.7/5 offer experience rating. Every action logged and audit-ready.

Leadership analytics, smartphone-friendly

RippleHire's insight dashboards gave Mphasis leadership access to hiring data β€” ageing, source mix, and fulfilment β€” with multiple drill-down levels. All dashboards were made smartphone-friendly. Leadership could review hiring health anywhere, without waiting for a report.

Drive adoption and accountability with gamified user journeys
Drive adoption and accountability with gamified user journeys
GDPR compliance and ISO 27001 out of the box

RippleHire supported Mphasis's transition to GDPR compliance from day one of the May 2018 regulatory deadline. ISO 27001 certification meant infosec and privacy guidelines were met without custom configuration. Talent acquisition audits became straightforward β€” candidate logs available on the platform itself, no manual reconstruction required.

RippleHire is built for global enterprises
that strive for excellence in hiring

$1 million

Saved through 100%
digital hiring

55%

Reduction in
cost per hire

300%

Growth in referral
contribution to source mix

4 days

Improvement in time to join,
each day contributing directly to revenue

It’s not just about writing faster. It’s about hiring better.

demand-creation
Demand creation

Fetch requisitions from demand management systems. Use AI agent to create skill-specific and compliant JDs in any language.

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talent-sourcing
Talent sourcing

Publish new jobs to career site, LinkedIn and more. Control quality of profiles sourced from partners and tack attribution at each step.

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employee-referall
Employee referral

Turn employee networks into your fastest hiring channel. Gamify referrals for internal sourcing and reducing vendor dependency.

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candidate-managment
Candidate management

Get more applications with mobile-friendly forms. Use AI to deduplicate profiles and search candidates by skill, industry, and more.

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interview-management
Interview management

Use an AI interviewer to screen and assess candidates in bulk. Assist interviewers with questions to ask and feedback to submit.

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offer-management
Offer management

Release same-day offers with automated validations. Personalize offers to boost acceptance and get early drop-off warnings.

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onboarding-appointment
Onboarding & appointment

Prevent candidate fatigue with progressive onboarding. And auto-trigger background verification, appointments, asset allocations.

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controls-visibility
Controls & visibility

Track org-wide hiring in one place. Use AI to detect impostors in resumes or interviews. Stay 100% compliant and audit ready.

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integration
Integrations

Connect your project management, HR, sourcing, communication, and reporting systems without writing any code.

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Ensure global hiring compliances.
And enterprise-grade security and support.

Global Hiring Compliant

Global

Hiring compliant

ISO 27001 Certified

ISO 27001

Certified

GDPR Compliant

GDPR

Compliant

SOC 2 Type 2 Certified

SOC 2 Type 2

Certified

Privacy by Design Framework

Privacy by Design

Framework

FAQs

1. What hiring volumes does RippleHire support for IT services companies like LTM?

RippleHire is built for large, distributed enterprises. At LTM, the platform supports hiring across 86,000+ professionals in 40+ countries β€” covering volume roles, niche specialist positions, leadership hiring, and campus drives, all within the same system.

2. How did RippleHire help LTM prevent candidate fraud and impersonation?

RippleHire's fraud detection algorithms flagged impersonation attempts automatically at the screening stage. Candidate photo verification was integrated into the interview process. Every fraud flag is logged with evidence for recruiter review β€” no manual oversight required for each application.

3. How did LTM reduce offer creation from 7 minutes to 3?

More than 40 manual offer templates were replaced by automated template generation based on role, grade, and salary structure. Delegation-of-authority workflows enabled one-click approvals. E-signature integration allowed candidates to accept offers digitally. The entire process became system-driven with no manual steps.

4. How did the referral program grow by 137%?

LTM's referral program was redesigned with a gamified, social-media-enabled interface. Employees could refer through LinkedIn, WhatsApp, and email, track referral status in real time, and see outcomes clearly. A program that was previously a frustrating black box became something employees actively used β€” driving a 137% increase in referrals and a 10% rise in referral share.

5. How was the $800K quarterly saving achieved?

By activating internal talent first and reducing external vendor dependency. The AI recommendation engine surfaced internal candidates before external sourcing began. Gamified referrals further reduced agency dependency. The combined shift in sourcing mix delivered average quarterly savings of $800K.

6. How does RippleHire handle multi-country compliance for IT services firms?

RippleHire supports GDPR, India's DPDP Act, CCPA, and jurisdiction-specific compliance requirements. Workflows, consent management, data retention, and audit trails are configurable per country. For a global IT services organization like LTM operating across 40+ countries, compliance is built into the platform β€” not managed as a separate workstream.

7. How does RippleHire ensure data security for a global enterprise like LTM?

RippleHire is ISO 27001 certified and SOC 2 Type II certified. All data is encrypted at rest using AES-256 and in transit using TLS 1.2. Role-based access controls, MFA, and full session logging apply across the platform. Onboarding documents are handled through a secure, system-driven process β€” eliminating email dependency and the compliance risk that comes with it.

8. How long did the LTM implementation take?

RippleHire averages go-live in 12 to 16 weeks from contract signing. For LTM, the implementation covered four hiring stages β€” demand creation, application and screening, interviewing and selection, and offer and onboarding β€” each configured to LTM's specific workflows, approval hierarchies, and compliance requirements.

Power your IT services enterprise with an ATS that performs.