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ExploreHow Mphasis saved $1 million and went 100% digital on hiring.
One of India's top ten IT services providers replaced a broken, on-premise ATS with RippleHire - fixing governance failures, controlling vendor profile inflow, and rebuilding the referral program from the ground up. An 8+ year partnership that keeps delivering.
Global enterprises that hire heavily all year round choose RippleHire.
Save governance credibility, hiring quality, and recruiter productivity from a broken ATS, uncontrolled vendor inflow, and a referral program employees had stopped trusting.
Fix governance failures and control vendor profile inflow.
Without a robust duplication check, resume credit escalations were surfacing in leadership calls at Mphasis. Instances of dual payment and governance breakdowns had leadership buy-in to fix the engine. External vendors were submitting profiles without any throttling - recruiters were regularly screening 50 poorly sourced profiles for roles where five quality ones would have been enough. RippleHire implemented a unique resume duplication logic tailored to different geographies and contract versus full-time roles. The Agency Portal throttled vendor submission limits - Mphasis now received 5 quality profiles for key roles instead of 50. Escalations dropped. Accountability was built into the system.
Rebuild the referral program employees had stopped trusting.
Mphasis's referral program had lost employee confidence. Status was invisible. Rewards were unclear. The process was too many steps. RippleHire's gamified referral platform gave employees a feature-rich interface to refer through social media and WhatsApp, track referral status in real time, and see outcomes clearly. The team ran the referral program like a marketing campaign - internal, targeted, and measurable. Referral contribution to the source mix grew by 300%.
Replace the buggy, on-premise ATS with a cloud platform built for scale.
Mphasis's existing ATS was on-premise, buggy, had a poor user experience, a high cost of changes, and a speed of execution that fell further behind every year. Access was restricted to the team and the application slowed down annually. It was not scalable for a growing enterprise across 25+ countries. RippleHire's cloud-based platform replaced it - with bulk parsing, automated status mailers, revamped search, smartphone-friendly dashboards, O365 calendar sync, and a fully integrated offer module covering approval matrix, multi-language letters, digital signatures, and candidate feedback.
RippleHire delivers powerful features with an intuitive experience, digitizing every stage of our hiring funnel. It has enabled us to make data-driven decisions and manage the candidate journey seamlessly.
Rajeev Menon
Executive Vice President
4.7 CX
RippleHire transformed our recruitment ecosystem with automation and analytics. It helped us cut costs, reduce time, and build a sustainable high-performance talent pipeline.
Atrayee Sanyal
HRM & Chief Diversity Officer
4.7 CX
Our 8+ year partnership with RippleHire has enabled excellence in talent acquisition across 30+ countries. It has consistently supported our growth, quarter after quarter.
Ayaskant Sarangi
CHRO, Mphasis
4.7 CX
RippleHire fundamentally innovated our end-to-end hiring with its High-Performance ATS during our global HR transformation. It reduced time-to-fill, improved joining ratios, and powers our AI-based global hiring today.
Krishna Kishore AK
Vice President, Global Talent Acquisition Head, UST
4.7 CX
Explore what RippleHire delivered across Mphasis's hiring operation.
Governance and vendor management
RippleHire implemented unique resume duplication logic tailored to different geographies and contract versus full-time roles. The Agency Portal gave external partners real-time candidate status visibility while letting recruiters throttle submission limits. Quality replaced volume. Escalations dropped. Leadership had the governance controls they needed built into the system - not managed through email.
Gamified employee referrals
The referral program was rebuilt as a feature-rich, gamified platform allowing employees to refer through social media and WhatsApp, track status in real time, and see outcomes clearly. The team ran it like an internal marketing campaign. Referral contribution grew by 300%. The channel went from a black box that frustrated employees to one they actively used.
Fully digital offer management
The offer module digitized the entire approval process - serial and parallel approvals based on salary deviation, automatic template selection, multi-language support, visual offer letters, digital signatures, and candidate feedback collection. Candidates received premium offer experiences. Every offer action was logged, audit-ready, and accessible without a paper document.
Leadership analytics and GDPR compliance
RippleHire's insight dashboards gave Mphasis leadership access to hiring data - ageing, source mix, fulfilment - with multiple drill-down levels, all smartphone friendly. The platform supported GDPR compliance from day one of the May 2018 transition. ISO 27001 certification ensured Mphasis's infosec and privacy guidelines were met out of the box.
Learn how leading IT services organizations improved hiring with RippleHire.
UST: 100% digital recruitment across 30+ countries
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Mphasis: Saving $1M with 100% digital hiring
Learn MoreGet an ATS that understands Mphasis's complexity.
Unique resume duplication logic
RippleHire implemented duplication logic tailored to Mphasis's different geographies and contract versus full-time hiring needs. The same profile could not be submitted by two different vendors or employees for the same role. Source credit accuracy was restored. Escalations in leadership calls stopped. Governance was built into the system, not managed manually.
Agency Portal with submission throttling
The Agency Portal gave external hiring partners real-time visibility into candidate status while letting Mphasis's recruiters set submission limits per role. Instead of 50 quickly sourced and inadequately screened profiles, recruiters received 5 quality candidates for key roles. Vendor relationships improved. Recruiter time on screening dropped significantly.
Gamified referral platform
Mphasis's referral program was redesigned with a feature-rich, gamified interface β enabling employees to refer through social media and WhatsApp, track referral status in real time, and see outcomes clearly. The team ran the program like an internal marketing activity. Referral contribution to the source mix grew by 300%.
Fully integrated digital offer module
The offer module covered every section of the offer lifecycle β approval matrix, serial and parallel approvals based on salary deviation, automatic template selection, multi-language support, visual offer letters, digital signatures, rollout, acceptance and decline tracking, and candidate feedback. 4.7/5 offer experience rating. Every action logged and audit-ready.
Leadership analytics, smartphone-friendly
RippleHire's insight dashboards gave Mphasis leadership access to hiring data β ageing, source mix, and fulfilment β with multiple drill-down levels. All dashboards were made smartphone-friendly. Leadership could review hiring health anywhere, without waiting for a report.
GDPR compliance and ISO 27001 out of the box
RippleHire supported Mphasis's transition to GDPR compliance from day one of the May 2018 regulatory deadline. ISO 27001 certification meant infosec and privacy guidelines were met without custom configuration. Talent acquisition audits became straightforward β candidate logs available on the platform itself, no manual reconstruction required.
RippleHire is built for global enterprises
that strive for excellence in hiring
$1 million
Saved through 100%
digital hiring
55%
Reduction in
cost per hire
300%
Growth in referral
contribution to source mix
4 days
Improvement in time to join,
each day contributing directly to revenue
Itβs not just about writing faster. Itβs about hiring better.
Demand creation
Fetch requisitions from demand management systems. Use AI agent to create skill-specific and compliant JDs in any language.
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Talent sourcing
Publish new jobs to career site, LinkedIn and more. Control quality of profiles sourced from partners and tack attribution at each step.
Learn MoreEmployee referral
Turn employee networks into your fastest hiring channel. Gamify referrals for internal sourcing and reducing vendor dependency.
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Candidate management
Get more applications with mobile-friendly forms. Use AI to deduplicate profiles and search candidates by skill, industry, and more.
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Interview management
Use an AI interviewer to screen and assess candidates in bulk. Assist interviewers with questions to ask and feedback to submit.
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Offer management
Release same-day offers with automated validations. Personalize offers to boost acceptance and get early drop-off warnings.
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Onboarding & appointment
Prevent candidate fatigue with progressive onboarding. And auto-trigger background verification, appointments, asset allocations.
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Controls & visibility
Track org-wide hiring in one place. Use AI to detect impostors in resumes or interviews. Stay 100% compliant and audit ready.
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Integrations
Connect your project management, HR, sourcing, communication, and reporting systems without writing any code.
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Ensure global hiring compliances.
And enterprise-grade security and support.
Global
Hiring compliant
ISO 27001
Certified
GDPR
Compliant
SOC 2 Type 2
Certified
Privacy by Design
Framework
FAQs
1. What hiring volumes does RippleHire support for IT services companies like LTM?
RippleHire is built for large, distributed enterprises. At LTM, the platform supports hiring across 86,000+ professionals in 40+ countries β covering volume roles, niche specialist positions, leadership hiring, and campus drives, all within the same system.
2. How did RippleHire help LTM prevent candidate fraud and impersonation?
RippleHire's fraud detection algorithms flagged impersonation attempts automatically at the screening stage. Candidate photo verification was integrated into the interview process. Every fraud flag is logged with evidence for recruiter review β no manual oversight required for each application.
3. How did LTM reduce offer creation from 7 minutes to 3?
More than 40 manual offer templates were replaced by automated template generation based on role, grade, and salary structure. Delegation-of-authority workflows enabled one-click approvals. E-signature integration allowed candidates to accept offers digitally. The entire process became system-driven with no manual steps.
4. How did the referral program grow by 137%?
LTM's referral program was redesigned with a gamified, social-media-enabled interface. Employees could refer through LinkedIn, WhatsApp, and email, track referral status in real time, and see outcomes clearly. A program that was previously a frustrating black box became something employees actively used β driving a 137% increase in referrals and a 10% rise in referral share.
5. How was the $800K quarterly saving achieved?
By activating internal talent first and reducing external vendor dependency. The AI recommendation engine surfaced internal candidates before external sourcing began. Gamified referrals further reduced agency dependency. The combined shift in sourcing mix delivered average quarterly savings of $800K.
6. How does RippleHire handle multi-country compliance for IT services firms?
RippleHire supports GDPR, India's DPDP Act, CCPA, and jurisdiction-specific compliance requirements. Workflows, consent management, data retention, and audit trails are configurable per country. For a global IT services organization like LTM operating across 40+ countries, compliance is built into the platform β not managed as a separate workstream.
7. How does RippleHire ensure data security for a global enterprise like LTM?
RippleHire is ISO 27001 certified and SOC 2 Type II certified. All data is encrypted at rest using AES-256 and in transit using TLS 1.2. Role-based access controls, MFA, and full session logging apply across the platform. Onboarding documents are handled through a secure, system-driven process β eliminating email dependency and the compliance risk that comes with it.
8. How long did the LTM implementation take?
RippleHire averages go-live in 12 to 16 weeks from contract signing. For LTM, the implementation covered four hiring stages β demand creation, application and screening, interviewing and selection, and offer and onboarding β each configured to LTM's specific workflows, approval hierarchies, and compliance requirements.

